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Quality fulfillment:
Tailored to your needs
For us, good customer support isn’t about doing it all—it’s about providing customized solutions and delivering them how you need. That’s what we call strategic fulfillment. In fact, it might be quicker for us to tell you what we don’t do.
We earn our money
by saving yours.
With an easy-to-use, quality-focused fulfillment company, you’ll get the right products and information to the right people the first time. As an SMS customer, you can spend less time stressing about logistics and focus more time on the important stuff. How smart is that?
Is your fulfillment company
leaving you feeling unfulfilled?
Delivering your goods on time is no joke. Our personalized Customer Transition Plan (CTP) ensures your move to SMS will be head-ache free, because our reliable customer-service reps are there with you every step of the way. So, stop paying for someone else’s mistakes. Call SMS today!
Measuring Success
Our logistics solutions are rooted in measurement, assessment and continual improvement. So while we’re always gauging our client’s programs, we make sure to evaluate ourselves too. Here’s how we’re doing:
¤99.97% pick and pack accuracy
¤100% order inventory & accuracy hand counted
¤99.97% system uptime
SMS Fulfillment: Welcome
Do problems with your warehousing and fulfillment company seem to be stifling your productivity?
If the devil is in the details, SMS is your road to redemption.
When issues with low-quality, unreliable fulfillment are getting in the way of you doing your job, a relationship with SMS is exactly what you need. We specialize in strategic fulfillment and meeting your needs, with an emphasis on quality and accuracy. Don’t let someone else’s fulfillment and distribution errors reflect poorly on you. Make sure your company is reliable every time—for your clients, your employees and your boss.
We’re here to save you time—and after all, time is money. We do that by delivering your goods and information in an accurate and punctual manner with our kitting and assembly, eCommerce, product, and literature fulfillment and more. We proactively work with you to develop a deep understanding of your business, so we can formulate a unique program that maximizes your accuracy and productivity, while reducing your costs and waste.
With our fulfillment services like eCommerce, literature/product fulfillment and more, accuracy and quality aren’t just ideals—they’re essentials!
Understanding and meeting your needs is important to us and here are just a few ways we make sure that gets done:
- Flawless execution
- On-time delivery
- Cutting-edge technology
- Easy-to-use online management
- Our reliable, highly trained staff
- ISO-9001 certified procedures
Learn what sets SMS apart from ordinary warehousing and distribution services.
Maybe you’re coming to SMS because you know exactly what you need. Since we offer eCommerce product fulfillment, retail, POS, and POP assembly, customized literature fulfillment, tradeshow support and traffic generation, kitting and assembly, warehousing, and print production, you’re sure to find it.
Or maybe you just need to kick back and vent about your fulfillment problems—we can listen, respond and develop the solution that works best for you. Our deep understanding of the industry means we’ve seen it all over the past 22 years and have found many ways to solve complex supply-chain problems. If you’re looking to end your fulfillment headaches, get a quote from SMS now.
What others are saying about SMS Fulfillment
We want to thank you again for providing ARI with such consistently professional and personal support. Working with all of you is truly a delight. With your help and through your example we hope to provide our audiences the same kind of outstanding customer services in the future.
–The Ayn Rand Institute
I wanted to take a moment to say thank you on behalf of the New Creature team. We really appreciate all of the hard work that went into the Vizio project. Your team was flexible, accommodating and efficient. I look forward to future endeavors with SMS.
–Mike Vannoy, New Creature, Inc.
Certifications
ISO 9001:2008 Certified
ISO 9001:2008 is a set of quality management standards. SMS has worked hard to make their processes meet this “gold standard” quality framework, ensuring our procedures are standard, transparent and allow for further, continual evaluation and improvement.
TL9000 Certified
Built upon ISO 9001, TL 9000 is a communications-industry-specific quality certification. TL 9000 defines unique communications quality system requirements for design, development, delivery and service. It also specifies measurements to evaluate the effectiveness of quality implementation and improvement programs.
Mailing & Fulfillment Service Association
MFSA is a trade association that provides education and training for professional mailers, fulfillment houses, printers and suppliers to the direct mail and fulfillment services industry. As an MFSA member, SMS strives to stay at the forefront of the fulfillment industry.
Women's Business Enterprise National Council
The Women’s Business Enterprise National Council is the largest third-party certifier of women-owned, controlled and operated businesses in the United States. The WBENC is dedicated to advancing the success of women-owned business. SMS is a woman- and minority-owned company.
A Few of Our Clients
